Affected services:

  • eve

eve - Incoming Traffic Issue

Opened on Monday 15th February 2021, last updated

Resolved — Following a period of monitoring the issue has been confirmed as resolved as we have seen a stable rate of incoming calls and volumes of which have returned to normal levels. We apologise for the disruption to services and assure you that steps are being taken to prevent the incident from happening again.

Posted by vicki

Identified — The volumes of traffic coming from the upstream carrier indicate that the vast majority of numbers are online. For any customers still experiencing issues please report into the team so we can review and ensure action is taken against these. Once again please accept our sincere apologies for the issues and disruption caused by this issue.

Posted by vicki

Identified — We are just awaiting an updated traffic report to understand whether call levels have returned to normal. As soon as we receive any further news from the upstream carrier we will advise.

Posted by vicki

Identified — Whilst many customers will have seen service restored, our upstream carrier has informed us the process to reinstate all traffic is taking longer than initially expected. We have been advised that unfortunately it may be several more hours before all services are back to normal. We apologise for the disruption and would like to assure you that every effort is being made to resolve the incident.

Posted by vicki

Identified — Incoming call restoration work in ongoing however is taking slightly longer than expected. Please bear with us whilst this work is ongoing and we will continue to keep you updated. Please accept our apologies for the inconvenience.

Posted by vicki

Identified — We are starting to see incoming calls restoring and are still monitoring until we are satisfied the issue is fully resolved with the upstream carrier. We will continue to keep you updated.

Posted by vicki

Identified — We are aware of an issue affecting incoming calls through one of our upstream carriers. Outbound will remain largely unaffected. Our Network engineers are investigating as a priority. As soon as we have any further information we will advise accordingly.

Posted by vicki