Affected services:

  • DIA

Leased Line Issue - Virgin Media Tail

Opened on Thursday 26th November 2020, last updated

Resolved — Following a period of monitoring, no further issues have been seen therefore we are pleased to confirm this issue as resolved.

Posted by vicki

Monitoring — We have been advised by the supplier that the engineers have reconnected a patch in their head end and are seeing service come back online. If you are still being impacted, we would suggest a reboot and if issues persist after this please raise via the normal support channels. Thank you for your patience whilst this issue was undergoing investigation and we apologise for any inconvenience caused.

Posted by vicki

Identified — The supplier is still working hard to resolve these issues as a priority. Their engineers are on site continuing their investigations in to the intermittent loss of service and packet loss that you may be experiencing. We will continue to keep you updated on this issue.

Posted by vicki

Identified — Engineers are on site currently investigating the issue which has been located at Telehouse exchange. We are being advised that both loss of service and intermittent issues are being seen. We will update you once we know more. Apologies for the inconvenience.

Posted by vicki

Investigating — We are currently aware of an incident affecting Virgin Media leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided in the next hour.

Posted by vicki