Opened on Thursday 26th November 2020, last updated
Resolved — Following a period of monitoring, no further issues have been seen therefore we are pleased to confirm this issue as resolved.
Monitoring — We have been advised by the supplier that the engineers have reconnected a patch in their head end and are seeing service come back online. If you are still being impacted, we would suggest a reboot and if issues persist after this please raise via the normal support channels. Thank you for your patience whilst this issue was undergoing investigation and we apologise for any inconvenience caused.
Identified — The supplier is still working hard to resolve these issues as a priority. Their engineers are on site continuing their investigations in to the intermittent loss of service and packet loss that you may be experiencing. We will continue to keep you updated on this issue.
Identified — Engineers are on site currently investigating the issue which has been located at Telehouse exchange. We are being advised that both loss of service and intermittent issues are being seen. We will update you once we know more. Apologies for the inconvenience.