Opened on Friday 13th November 2020, last updated
Resolved — Following a period of monitoring over the weekend, the permanent fix provided on Friday night has ensured no further outages over the weekend. Due to this we are now marking this incident as fully resolved.
Monitoring — The engineers have replaced the faulty line card in one of MX devices housed in LD5 and services have now restored. Please note that this is a permanent fix and no further outages are expected. The supplier apologises for any inconvenience caused during this outage
Identified — Engineers have identified a hardware failure on a line card in one of the devices housed in LD5. As remote attempts to restore the card have failed, they are awaiting an engineer to attend the rack to hard reset. They also have spare line cards on site and if the hard reset fails they will replace the card. Further updates will follow however please be assured the supplier is working on this incident as the highest priority.